Just how Bias Influences Critical Considering – Week 1
A recent decision that we had to generate that included both crucial thinking and a prejudice was while I was at function. I i am in charge of your back office, and often have to deal with sufferers ordering materials when they appear in for their examinations, and then not wanting to pay for all of them, or not really understanding all their insurance benefits. In some instances this may lead to mistakes being made on the offices end, and the patient will either be not billed enough or higher charged. In either case, when the individual comes to pick-up their buy they are not pleased with the office and I are left to make a quick decision, but still put some critical considering into it. The biased that is involved in this kind of decision is a loss aversion, I i am usually not seeking to gain nearly anything from the scenario, but stop or reduce my losses. The particular circumstance, a patient bought a year flow of contacts, was only billed for half the supply although. When they reached pick it up, concentrate on had been trapped and the added charges were applied to all their account. These were told many times that they got paid entirely for the total amount discussed, and was irritated when they at this point had a harmony. In an effort to maintain the patient cheerful, and getting back to the office for their supplies in the foreseeable future, I had to produce a quick however rational decision to reduce the price tag on the product; covering up our price only, giving no income to be produced. This built the patient content, and they stay a devoted patient. My critical pondering was defiantly affected by prejudiced, and I was trying to lessen my deficits, rather than concentrate on making a profit.
Part 1 . Essential Thinking, Pg 14.